Terms & conditions.

These terms apply to all cleaning work carried out by Impress Cleaning Limited, company number 16958906, of 8 Market Lane, Stoke-on-Trent, ST1 1LA.

1. Booking

Your appointment is confirmed once Impress Cleaning Ltd has contacted you and agreed the service details, availability and pricing.

2. Quotes and pricing

Prices depend on service type, property size, condition, location, access, materials and any extra tasks. Every quote sets out what is included and what is not. The final price is confirmed before work begins.

3. Deposits

A deposit may be required to secure your appointment date. The amount is confirmed before booking.

4. Cancellations

Please give at least 48 hours' notice to cancel or reschedule. Late cancellations may result in loss of deposit.

5. Your responsibilities

You must provide correct contact details, access to the property, and tell us about any special requirements before we arrive. Please secure valuables and fragile items.

6. Service standard

We aim to deliver a high standard of work. Results may vary depending on the age and condition of surfaces, appliances, fixtures and fittings. We do not guarantee removal of permanent stains, damage or wear.

7. If something is not right

Please tell us within 24 hours of the clean. We will review it and work towards a fair resolution, which normally means returning to put it right.

8. Home services

For tasks such as TV mounting, curtain fitting and furniture assembly, you must give accurate information about walls, fixtures and product sizes before work starts.

9. Liability

Impress Cleaning Ltd carries public liability insurance and certificates are available on request. We are not responsible for pre-existing damage. Any damage we cause must be reported to us on the day so we can deal with it properly.

10. Payment

Full payment is due on completion unless otherwise agreed. We accept bank transfer, cash and card.

Questions

If anything here is unclear, ask before you book — we would rather explain it now than argue about it later. Call 07362 970136 or email info@impresscleaninglimited.co.uk.

These terms do not affect your statutory rights as a consumer.

Changes

We may update these terms. The version that applies to your job is the one in force on the date we confirm your booking, and it is the version attached to your quote.