Privacy & cookies.

Who we are

Impress Cleaning Limited is the data controller for the information described on this page. That means we decide what is collected and what happens to it.

What we collect

When you ask for a quote

Your name, phone number, email address if you give one, the property address or postcode, and the details of the cleaning you need — property size, condition, dates and anything you tell us in the message box.

When you apply for work

Your name, phone number, email address, the sort of work you are looking for, your experience and availability, and anything you write in your message.

When you call, email or message us

Whatever you tell us, and your phone number or email address so we can reply. If you message us on WhatsApp, that conversation sits on your device and ours, and with WhatsApp itself.

When you use this website

If you accept cookies, Google records that you visited and whether you went on to contact us. See Cookies below. If you decline, no advertising cookie is set.

When we clean for you

A record of each visit — the date, who attended, the times, and what was done. We take photographs of the work, before and after. Those photographs are of the property, not of people, and we will not use them publicly without asking you first.

Why we collect it, and our lawful basis

What for	Lawful basis
Replying to your enquiry and preparing a quote	Legitimate interests — you asked us to
Arranging and carrying out the cleaning	Performance of a contract with you
Records of visits and photographs of the work	Legitimate interests — evidencing what we did, and resolving any dispute
Invoicing and accounting	Legal obligation — tax and company records
Considering you for work	Steps taken at your request before entering a contract
Measuring which adverts bring people to this site	Consent — you can decline, and we will not set the cookie

We do not sell your information, and we do not send marketing emails to people who have only asked for a quote.

Who we share it with

Only the companies that help us run the business, and only what they need:

• Google Ireland Ltd — advertising and conversion measurement, if you accept cookies
• Supabase — the database behind our booking and job management system, where enquiries and job records are stored
• Vercel — hosting for that system
• Resend — sends the emails we write to you, such as quotes and invoices
• Our accountant — invoices and financial records, for tax
• WhatsApp (Meta) — only if you choose to message us there

Some of these companies are based outside the UK. Where information leaves the UK it is protected by the safeguards those companies have in place, such as the UK International Data Transfer Addendum.

We will also share information where the law requires it — for example with HMRC, or in response to a court order.

How long we keep it

Record	Kept for
Enquiries and quotes that do not become work	24 months from your last contact
Customer and job records, including visit records and photographs	6 years after the last job
Invoices and accounting records	6 years, as company law requires
Unsuccessful job applications	12 months, then deleted
WhatsApp conversations	Until we clear the thread, generally within 24 months

Your rights

You can ask us to:

• Give you a copy of the information we hold about you
• Correct anything that is wrong
• Delete it, where we do not need to keep it for tax or legal reasons
• Stop using it in a particular way, or restrict what we do with it
• Send it to you or someone else in a portable format

Email info@impresscleaninglimited.co.uk or call 07362 970136. We will respond within one month, and there is no charge.

Where we rely on consent — cookies — you can withdraw it at any time using the Cookies button at the bottom left of any page.

Cookies

This site sets no cookies at all until you choose. There is nothing to accept for the site to work — the forms, the price estimator and the phone links all function whether you accept or decline.

What we would set, if you accept

Cookie	Set by	What it does	Lasts
_gcl_au	Google	Records that you arrived from one of our adverts, so we can tell which adverts lead to enquiries	90 days
_gcl_aw	Google	Links a click on an advert to an enquiry on this site	90 days

That is the whole list. We do not use analytics, heatmaps, session recording, social media pixels or advertising retargeting.

Your choice is stored on your device

When you accept or decline, we store that choice in your browser's local storage under imp_consent so we do not ask again for six months. That is stored on your device only and is never sent to us.

Changing your mind

Use the Cookies button at the bottom left of any page. You can also clear cookies in your own browser settings, or use Google's ad settings to control personalised advertising across all sites.

Fonts

This site loads its typeface from Google Fonts. That is not a cookie, but it does mean Google receives your IP address when the page loads.

Complaints

If you are unhappy with how we have handled your information, tell us first — most things are a misunderstanding and we would rather fix it.

If you are still not satisfied you can complain to the Information Commissioner's Office, the UK regulator for data protection.

Changes to this page

If we change how we handle information we will update this page and change the date at the top. If the change is significant and affects work we are already doing for you, we will tell you directly.